Forms & Policies

Payment Policy

Parents are responsible for all therapy charges.   Payments are due at time of service.  Payments can be made by cash, check, paypal, debit or credit card. You will receive an invoice for services. At this time we are a provider through Aetna.

Cancellation Policy

Cancellation requires 24-hour notice. A fee will be charged for failure to provide this notice. Chronic cancellations Cancellations of 75% in one month may result in termination of therapy. 

Inclement Weather Policy

Occupational Therapy Family Services, will close cancel classes due to inclement weather such as tornado warnings and severe snow storms.

***Virtual classes may be cancelled due to technology issues, severe weather, power outages.

Illness Policy

For in-person classes – A child may not receive therapy if he or she is sick. A child who has been ill must be fever-free, vomit-free, and diarrhea-free for 24 hours prior to his or her appointment.  These is assist in prevention of sharing germs and viruses.

COVID 19 Policy – Occupational Therapy Family Services, LLC are committed to following the CDC guidelines for COVID.

For in person classes any student exposed to COVID or has a positive test is to quarantine for 14 days. Classes missed can be made up or a partial refund will be given.

Telehealth Policy

Occupational Therapy will be provided via video conferencing software or other means of telecommunication.   Video Conferencing software will be HIPPA complaint and with a provider, that has a Business Associate Agreement (BAA).  The video conferencing platform will meet the physical, administrative, and technical regulations of HIPPA and HITECH.  The technology will include user authorization, encryption at rest and transition, and have audio controls. 

Some Services that may be provided during telehealth Occupational Therapy:

Parent Education and Coaching, Developmental skills for young children, Life Skills, Social Skills, Mental Health/Anxiety Education and treatment, IEP Coaching, Mindfulness training and coaching, Self-care education and training, ADHD Education, Training on home modification,Training on prevention of illness,

Tele-rehabilitation Equipment needed for Telehealth occupational therapy include: Computer or mobile device, web camera, Headset with attached microphone, high-speed internet connection with a least 3Mbps/sec.

Client may need caregiver support to utilize telehealth services. 

COVID Policy

Covid-19 Policy

Due to the current Pandemic of Covid-19, Occupational Therapy Family Services, LLC has developed a policy to keep all clients and therapists safe.  We will follow local regulations and the CDC recommendations.  Due to a variety of client situations, all clients, visitors, and therapists are required to wear a mask when in the office.  We will provide hand sanitizer.  All equipment will be sanitized between clients. 

If you have any symptoms of Covid-19, please reschedule your appointment and stay home until cleared.  Thank you for your cooperation in order to help keep everyone safe and healthy.

During the summer months, we will meet in outdoor community spaces to assist with safety.  Masks will not need to be worn if meeting outside.

The signs and symptoms of COVID-19 present at illness onset vary, but over the course of the disease many people with COVID-19 will experience the following:(1,4-9)

Fever or chills


Shortness of breath or difficulty breathing


Muscle or body aches


New loss of taste or smell

Sore throat

Congestion or runny nose

Nausea or vomiting


Signs or symptoms of COVID-19 in children include:

Fever                                                  Diarrhea                                

Fatigue                                               Nausea or vomiting

Headache                                          Poor appetite or poor feeding



Nasal congestion or rhinorrhea

New loss of taste or smell

Sore throat

Shortness of breath or difficulty breathing

Abdominal pain

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